Privacy Policy

This Privacy Policy explains how Ice Dam Bros, LLC ("we," "us," or "our") collects, uses, and protects information when you visit www.icedambrosmccall.com, contact us, or communicate with us by phone or text message. We provide ice dam removal, ice dam prevention, and related winter roof services to homeowners in McCall, Donnelly, Cascade, and the surrounding areas of Valley County, Idaho. By using our website or contacting us, you agree to the practices described below.

Information We Collect

We collect information you provide directly to us, including:

• Contact details — your name, phone number, email address, and service address when you call us, fill out a form, or request a quote.
• Service information — details about your property and the work you are requesting so we can provide an estimate and perform the service.
• Communications — the content of messages, emails, and texts you exchange with us.

We may also automatically collect limited technical information (such as your browser type, device, and the pages you view) through cookies and similar tracking technologies, as described in the "Cookies and Tracking Technologies" section below.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries, schedule appointments, and provide estimates and services;
• Communicate with you about your service, including by phone call and text message;
• Send service updates, confirmations, scheduling, and follow-up messages;
• Understand how visitors use our website so we can operate and improve it;
• Maintain our business records and comply with legal obligations.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies (such as pixels and analytics tags) to help the site function, to understand how visitors use it, and to improve our services. Cookies are small text files stored on your device when you visit a website.

• Essential cookies — needed for the website and its forms to function properly.
• Analytics cookies — help us understand which pages visitors view and how they navigate the site (for example, through Google Analytics), so we can improve it.
• Advertising and marketing cookies — if we run online advertising, these technologies (such as the Google or Meta/Facebook pixel) help us measure and improve our ads and reach people who may be interested in our services.

You can control or disable cookies through your web browser settings, and most browsers let you delete existing cookies or block new ones. Disabling some cookies may affect how parts of our website work. Some browsers also offer a "Do Not Track" signal; because there is no common industry standard for responding to these signals, our site does not currently respond to them.

SMS / Text Messaging Program

If you provide your mobile number to us — for example, by submitting a request on our website, calling us, or texting us — you consent to receive text messages from Ice Dam Bros, LLC related to your service. These are primarily conversational, customer-care messages such as appointment scheduling, confirmations, quotes, service updates, and replies to your questions. On occasion, if you have opted in to marketing messages, we may also send promotional messages such as seasonal reminders or service offers.

• Message frequency varies based on your interaction with us.
• Message and data rates may apply, depending on your mobile carrier and plan.
• To opt out, reply STOP at any time. After you reply STOP, we will send one confirmation message and will not send further texts unless you opt back in.
• For help, reply HELP or contact us using the details at the bottom of this page.
• Carriers are not liable for delayed or undelivered messages.

How We Share Information

We do not sell your personal information. We share information only in limited circumstances:

• Service providers who help us operate our business (such as our website host, analytics provider, and messaging platform) and who are permitted to use the information only to provide services to us;
• Legal requirements, when we are required to disclose information to comply with applicable law or to protect our rights, property, or safety.

As stated above, SMS opt-in consent and phone numbers collected for text messaging are excluded from any sharing and are never provided to third parties or affiliates for marketing purposes.

Data Security

We take reasonable measures to protect the information we collect from loss, misuse, and unauthorized access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

You may request that we update or delete the personal information we hold about you, and you may opt out of text messages at any time by replying STOP. You can also control cookies through your browser settings as described above. To make a request, contact us using the information below.

Children's Privacy

Our services and website are not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.